Refund Policy:

At ATHOPYK, we understand that there may be exceptional circumstances in which our customers may wish to request a refund. Since our products are custom-made and produced in limited and unique quantities, we will evaluate each refund request on a case-by-case basis, considering the unique nature of the purchased products.

To request a refund, we kindly ask you to contact our customer service. Our team will conduct a thorough assessment of your specific case, taking into account the circumstances and the feasibility of the refund. Some possible scenarios in which a refund may be considered include:

Manufacturing defects: If the product you received has any manufacturing defects that affect its functionality or quality, we will be willing to consider a full refund or replacement, provided that you notify us within a reasonable time frame after receiving the product.

Shipping damages: If the product sustains damages during the shipping process and the responsibility lies with the shipping company, we will evaluate the situation and consider a refund or replacement.

Discrepancy with the product description: If you believe that the received product does not match the description provided on our website or catalog, we will examine your claim and assess the possibility of a refund.

It is important to note that, due to the unique and limited nature of our products, we do not guarantee the acceptance of all refund requests. Each case will be evaluated individually, and a decision will be made based on the specific circumstances.

To initiate the refund request process, please contact our customer service and provide us with all relevant information regarding your case. Our team will strive to provide you with a response as quickly as possible and work with you to find a suitable solution.

We appreciate your understanding regarding the evaluation of refunds, as we are committed to ensuring customer satisfaction. If you have any additional questions or require further information, please do not hesitate to contact us.

Sincerely,

ATHOPYK